Download assignment "an error occurred during the download"

Internal ID: 59339/ITS-20531

Affected users: All 

Affected Browsers: All

Area: Assignment, Course

Symptoms:  From time to time we get reports that customers get an error when trying to download assignment answers. We also see the service not performing well and the download takes long time to complete. We have also found that download of assignment answers having large file attachments fails more often than smaller files. 

Work Around: You could try to download less assignment answers at the time. If it is an assignment with large file attachments try to keep the total size below 100MB.

we know that this work around is not perfect and we are doing our best to find a good solution as soon as we can.

Development status: Open - Investigation started

Development notes: Will be released as soon as it is fixed and verified.

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